Event Clinic Logo

Privacy Policy

Last updated: 25 March 2026

1. Introduction

Event Clinic, a division of Event Collection Group Ltd ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information when you interact with us:

  • Contact details: Name, email address, phone number, job title, and company name
  • Enquiry details: Information you provide when completing our contact forms, booking an Event Health Check, or using our ROI calculator
  • Communication records: Records of correspondence between you and Event Clinic

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device information: Browser type, operating system, device type
  • Usage data: Pages visited, time spent on pages, referring website
  • Cookies and tracking technologies: We use Google Analytics and Meta (Facebook) Pixel to understand website usage and improve our services

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide our event consultancy services
  • Send you information about our services that may be of interest to you
  • Improve our website and services
  • Analyse website usage and trends
  • Comply with legal obligations

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

  • Consent: Where you have given us explicit consent to process your data (e.g., subscribing to our newsletter)
  • Legitimate interests: Where processing is necessary for our legitimate business interests (e.g., responding to enquiries, improving our services)
  • Contractual necessity: Where processing is necessary to fulfil a contract with you

5. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service providers: Third-party companies that help us operate our website and deliver our services (e.g., hosting providers, analytics tools)
  • Legal requirements: Where required by law, regulation, or legal process

6. Cookies

Our website uses cookies to enhance your experience. These include:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Google Analytics cookies to understand how visitors use our website
  • Marketing cookies: Meta (Facebook) Pixel to measure the effectiveness of our advertising

You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years after your last interaction with us.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate personal data
  • Right to erasure: Request deletion of your personal data
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request transfer of your data to another organisation
  • Right to object: Object to processing of your personal data
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

← Back to Home